Please Note.

• All prices quotes are subject to 15.5% tax and service charge

• We hold a 25% deposit which is non refundable and is due within 24hrs of receiving an invoice.

• Final payments are also non refundable once you are in the hotel.

TERMS & CONDITIONS

1. Safari Krui is not liable for any damage to any personal items, theft, illness, injury or death caused while traveling or staying in Secret Sumatra.

2. Safari Krui reserves the right to cancel a person's accommodation due to disrespectful behaviour.

3. Date changes are permitted if they are made two weeks (14 days) prior to arrival time. Otherwise there will be no refunds or date changes for any amendments outside our 14 day period.

4. Safari Krui is not liable in any situation to pay extra expenses, which may be due to delays, natural disasters, war, acts of god, epidemic, pandemic, force majeure, civil unrest, terrorism, etc.

5. Safari Krui is not responsible for any guests actions and will not be involved in any legal matters related to crime, drugs or anything that is against the law, both in the guests country of origin and/or Indonesia.

6. Safari Krui guests must have either a current Indonesian Identity card (KTP) or 6 months validity in their passport. Secret Sumatra will not be held responsible for any matters related to immigration.

7. Passports also should be checked by the guest to make sure they are in sufficient condition to travel. There must be available pages for the required visa to enter Indonesia and the passport should also be free of  water damage, ripped pages or damage by pen or paint by a child.

8. Safari Krui cannot under any situation extend a visa and will not be held liable for an overstay due to forgetfulness or delay.

9. Safari Krui recommends that you visit a doctor before you arrive in Indonesia for a health check.

10. Any visas that need to be obtained to enter Indonesia must be organised through the Indonesian consulate in the guests home country or any country that the guest may visit prior entering Indonesia.

11. Safari Krui recommends all guests should check all safety issues, travel warnings, information and advisories related to entering Indonesia before departing their country of origin. It is the guests decision to enter Indonesia if there is danger present and it's the guests responsibility to contact their travel insurance provider for a refund of their trip in such a situation, please refer to No.3 Date Changes in regards to our terms regarding cancellations/refunds/moving trips. 

12. Safari Krui guests, if under the age of 18 must be accompanied by a parent or guardian.

13. Safari Krui will not refund any portion of any trip if related to injury, force majeure, sickness, unlawful behaviour or homesickness. Secret Sumatra will assist the guest to the best of their ability, but will not put any other guest in danger.

14. Safari Krui luggage requirements are the same as the international airline standard. A 25 kg limit to suitcases or any bag and the maximum amount of surfboards, bodyboards, longboards, kneeboards to be transported to and from Bandar Lampung is 4.

15. Safari Krui is not liable for any internet or computer related issues that may arise due to the course of the booking process.

16. Safari Krui has the right to alter travel schedules due to weather conditions, safety issues or situations beyond our control.

17. Safari Krui has informed the guest that all travel is at the guests own risk. Searching in remote locations may lead to dangers in which the guest has total responsibility in agreement to engagement.

18. Safari Krui will do our utmost to maintain the prices indicated, however prices may need to be adjusted due to circumstances beyond our control. Secret Sumatra reserves the right to amend prices, before or after your booking, until the full payment is received.

19. Safari Krui reserves the right to change the Terms and Conditions at any time.

20. Costs not included in Price: Excess Baggage, Personal Spending money, food other than breakfast (eating out is additional cost) ,Alcohol is also an additional cost, Travel Insurance, Airport Departure Taxes for international and domestic flights in Indonesia, Passport and Inoculation costs, Personal costs incurred through delay in transport or mechanical breakdown.

21. Safari Krui is secure with all booking information and will not forward on information obtained, except for matters related to the law which directly effect us.